The purpose of the policy is to demonstrate how Bay Tree Estates takes measures to protect your privacy and right to privacy.
Bay Tree Estates takes the security and privacy of those of its clients and contacts about whom it holds personal information extremely seriously. The Company follows strict security procedures in the storage and disclosure of personal information given to us in order to prevent unauthorised access.
The data we collect, why we collect it & how we manage it
Bay Tree Estates may request certain personal information (such as name, address, phone number and email) from you when contacting the company. This information is gathered by Bay Tree Estates for internal purposes and for the purpose of conducting business. Personal Data is held on our password protected contacts and administration database either because of work we have undertaken or are currently engaged in, or because our clients have indicated that they would be interested in receiving material from us about our business and services.
To that end we hold client contact details and the history of our client relationship. This allows us to manage our client relationships effectively and target items of interest so that clients do not receive unwanted marketing material.
We also collect copies of photographic ID, proof of residency including utility bills and bank statements for the purpose of adhering to UK Money Laundering Regulations 2017. These are managed in a secure filing system.
We also hold property keys and alarm information for the purpose of our day to day business using a coded, locked system.
The sharing of personal data
Bay Tree Estates does not sell, rent or otherwise deal in the personal information we hold with third parties. Information may, in the ordinary course of business, move between different companies; Surveyors, Solicitors, professional photographers. Should such transfer prove necessary, we will always ensure that all members of Bay Tree Estates abide by security and privacy policies which provide at least the level of protection afforded to data subjects in the United Kingdom.
Bay Tree Estates will retain data indefinitely of those subjects that have sold or bought properties through our company or have sought a valuation of their property from our company. Inactive applicants will be archived on a regular basis.
Your rights over personal data
In accordance with your rights under the Act, you may request the amendment of the personal information held and to cease receiving direct marketing materials.
If you have any questions about how Bay Tree Estates uses your personal data or if you want to exercise your rights regarding your personal data, please contact us by any of the following means:
- phone us on 01243 850451 and ask to speak to The Data Protection Officer
- e-mail us at: firstname.lastname@example.org
- write to us at: Bay Tree Estates Ltd, 72 Felpham Road, Felpham, West Sussex PO22 7NZ
You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk.